FAQ

Our licensed therapists charge $250 per 50 minute session.

Our pre-licensed therapists charge $200 per 50 minute session. 

We accept credit cards through our online electronic health record system. If you are in person cash or checks are also accepted but a card needs to be on file. 

Some of our therapists take Cigna and LA Care. 

Foothills Psychotherapy only accepts Straight LA Care and Cigna. While we might not accept your insurance directly, your plan may have out-of-network (OON) benefits, which means your insurance will reimburse you for a large portion of your session cost. 

If you do have OON benefits, we have partnered with Thrizer to handle the out-of-network process automatically for you. They will take care of submitting and managing the claims for you, so you don't have to worry about submitting superbills. Once you meet your deductible, you also have the option to pay a reduced fee for your sessions, instead of needing to pay our full rate and waiting for a reimbursement check. 

Learn more about how private pay might be the best option for your care. 

Some of our therapists take Cigna and LA Care.

If you plan to cancel a therapy session, please let your therapist know with as much notice as possible.

Cancellations received less than 48 hours in advance of your session are considered late cancellations and you are responsible for the full fee which is due at the time of your regularly scheduled session.

We are unable to charge insurance companies for late cancellations so if we bill your insurance you are responsible for the full amount insurance would have paid us, including any co-pays.

In order to provide you with the best care, and to make sure that the clinicians and staff at Foothills Psychotherapy are provided a living and sustainable wage, there is a limit of 4 free cancellations per year. This includes illness, vacations, or any other reason you might need to cancel therapy for the week.

If you are away from therapy during your regularly scheduled session for 3 or more weeks, we cannot guarantee your regular appointment time will be available for you. Remember that if you are not able to be physically present for our sessions, teletherapy may be an option. 

If you cancel more than 4 times in a calendar year you will be responsible for the full fee of the session for every future cancellation.

A late cancellation (less than 48 hours) always requires payment and does not count toward your maximum of 4 free cancellations per year.

Yes! Some of our therapists take Cigna and LA Care insurance. Our administrative staff will run your insurance before your first session to determine if we take your insurance. If you would like to submit a Superbill to your insurance in order to receive some reimbursement for out of network benefits we are happy to provide that superbill. We also partner with a company called Thrizer that charges a 5% fee to submit your superbill and ensure you are getting the highest reimbursement rate for your out of network plan. They have a system in place that allows you to pay as if you have already been reimbursed so you don’t have to wait forever for the insurance company to send you reimbursements! You can check if you have out of network benefits here. 

All sessions are conducted in a private space free from any interruptions and distractions. Telehealth services are provided using a HIPAA compliant online platform. Your personal information is all stored online using a HIPAA compliant electronic health record system. That being said, you may choose to communicate with your therapist via text or email and your privacy can’t be guaranteed with those systems. We highly recommend that any communication using text or email be limited to scheduling only and that all other matters be discussed in session. 

The session content and all relevant materials to the client’s treatment will be held confidential unless the client requests in writing to have all or portions of such content released to a specifically named person/persons. Limitations of such client held privilege of confidentiality exist and are itemized below:

1. If we reasonably suspect child abuse or neglect (Pen. Code §11166)

2. If we reasonably suspect elder or dependent adult abuse (W&I Code §15630)

3. To prevent or lessen a serious, imminent threat to your health or safety or that of a reasonably identifiable person consistent with applicable law (Tarasoff duty; BPC §728)

4. Pursuant to a valid court order, after asserting all applicable privileges. We will assert the psychotherapist-patient privilege on your behalf unless you waive it or a court orders disclosure.

5. For health oversight activities

6. As otherwise required by HIPAA/CMIA. We disclose only the minimum necessary.

Occasionally your therapist may need to consult with other professionals in their areas of expertise in order to provide the best treatment for you. Information about you may be shared in this context without using your name. 

If you are a parent who is sending your child to therapy, you can expect to consult with the therapist but the therapist will not be telling you all that was said in session. This is vital for creating trust and rapport between the client and therapist.

We believe you deserve to know what to expect — including the cost of care.

Under the No Surprises Act, clients who are uninsured or choosing to pay out of pocket have the right to receive a written Good Faith Estimate before services begin. This estimate will outline the expected cost of your therapy sessions so there are no surprises.

You're entitled to receive your estimate at least 3 business days before your first appointment, or at any time simply by asking. If your actual charges ever exceed your estimate by more than $400, you have the right to dispute the difference.

To request a Good Faith Estimate or ask any questions about fees, reach out to us at hello@foothillspsychotherapy.com or 626-507-4466.